The safety, health and wellbeing of the community and our team is our number one priority. We are monitoring the novel coronavirus closely and adhering to the advice of Queensland Health and the Australian Government.
We’ll be doing our bit to minimise the transmission of the virus by making several changes to how we do business.
Please note that the information below may change at any time in line with advice from the Australian Government and Queensland Health.
Face-to-face customer service changes:
We have installed protective glass screens at our front counter to reduce the risk of face-to-face transactions.
Where possible, we encourage you to make general enquiries either online or via phone. This includes enquiries about our operations, payment advice, making payments, renewing buoy mooring authorities or applying for permits.
General contact details: call 07 5539 7350 or email firstname.lastname@example.org
To report any damaged or missing aids to navigation: 07 5539 7373
Our waterways team will still be out ensuring navigation aids are working and repaired and our Sand Bypass team will keep the system pumping.
We’ll ensure our team practices social distancing and good hygiene practices.
Our waterways team is working with organisers of future events that have been booked for Doug Jennings Park and aquatic events to discuss options with them.
At this stage, we won’t take any new bookings for events until October 2020. However, we will continue to monitor advice from Queensland Health and the Australian Government and will adjust our operations accordingly if the advice changes.
Queensland border closures:
The tightening of restrictions means people who have been in a COVID-19 hotspot within the last 14 days will no longer be able to quarantine in Queensland and will be turned away at our border. This applies to everyone who has been in a COVID-19 hotspot in the past 14 days, except people needed in Queensland for essential activities. Queensland residents who have been in a COVID-19 hotspot can return home but will be required to quarantine in government provided accommodation at their expense.
COVID-19 hotspots are updated regularly here.
You must complete a Queensland Border Declaration Pass before you come to Queensland. This will include agreeing to get tested for COVID-19 if you develop any symptoms within 14 days of arriving in Queensland.
Social distancing on the water:
Boaties must adhere to social distancing rules – special attention must be paid at congestion areas like boat ramps and refueling points.
More information is available here: https://www.qld.gov.au/health/conditions/health-alerts/coronavirus-covid-19
Please keep checking these links to stay up-to-date with the latest information and take care of yourselves and your families.
Anchoring and mooring rules:
At present, it’s important that vessel masters observe and comply fully with all obligations, requirements and rules with Gold Coast waterways.
This means vessel masters are still required to comply with all marine safety and transport related laws for our waterways, which includes anchoring and living onboard rules for Gold Coast waters. For example, a vessel must not remain anchored in Marine Stadium for more than 7 consecutive days.
All obligations, requirements and rules remain in effect, until there’s a direction that prohibits all vessel movement from the Chief Health Officer.
GCWA will continue to monitor information from the Chief Health Officer in relation to COVID-19 and will provide updates.
Read our anchoring & mooring guidelines here.
Renewals for buoy moorings:
If your buoy mooring authority expires within the next 3 months and you’re unable to engage a contractor to carry out the required inspection, please let us know. The best way to do this is via email at email@example.com We’ll try to assist you as best we can.
Applications for jetty and pontoon applications (tidal works)
For those looking at a new jetty or pontoon, please contact us on 5539 7350.
You can reach us via email, phone or social media if you have any queries during this time.
Phone: 07 5539 7350
We have a number of infrastructure and dredging projects underway. We’ll be talking to our individual contractors about their plans for their workforce and will work out a solution that ensures we meet the guidelines set down by Queensland Health.
For the most up-to-date health advice regarding COVID-19, please follow Queensland Health via the below channels.