Street address: 40-44 Seaworld Drive, Main Beach Qld 4217
Postal address: PO Box 107, Southport Qld 4215
Phone: 07 5539 7350 | Email: mail@gcwa.qld.gov.au

 

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I want to talk to someone about...
I want to talk to someone about… Officer Phone number
reporting oil pollution, a significant navigational hazard, or a damaged aid to navigation.Waterways Vision and Waterways Management Strategy Waterways Operations Crew 07 5539 7373 or 0407 752884 
a media issue Senior Communications Advisor  0428 903328
a project   Program Delivery team  07 5539 7350
the Sand Management Plan Planning and Innovation team 07 5539 7350

Waterways Access

·         Dredging

·         Public pontoons & other marine infrastructure

·         Sand Bypass

 Program Delivery team 07 5539 7350
Waterways Management Waterways team 07 5539 7350

·         Anchoring and Mooring Compliance

·         Aquatic Events

·         Doug Jennings Park

·         Abandoned vessels

·         Aircraft take-off and landing permits

Waterways team 

07 5539 7350

07 5539 7350

·Navigation Aids

·Signage

·Pollution

 Waterways Operations Crew 07 5539 7373
Marinas Waterways team  07 5539 7350
Private pontoons, jetties & boat ramps Waterways team 07 5539 7350
Buoy Moorings Planning and Innovation team  07 5539 7350
Executive Governance   07 5539 7350
GCWA Board, CEO matters   07 5539 7350
Community Engagement, Sponsorships & Partnerships  Community Engagement Officer  07 5539 7350
Business Management Business Services team 07 5539 7350
Accounts Payable – General Accounts Business Services team 07 5539 7350
Accounts Payable – Projects Program Delivery team  07 5539 7350
Accounts Receivable Business Services team  07 5539 7350
     
     

Compliments, Feedback and Complaints

We’re committed to delivering quality services that are responsive to the needs of staff and the community. Read our Customer Service Standards

If you have a problem, issue or concern about our services, decisions or actions, we’d like to hear about it. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

How to lodge compliments, feedback or complaints:

We offer various channels to lodge compliments, feedback or complaints on our services, decisions or actions.

Our Complaints Management Policy has been developed to ensure all complaints are dealt with efficiently, objectively and fairly.

If your complaint may involve corrupt conduct of the CEO of the Gold Coast Waterways Authority, please refer to our Complaints about the CEO Policy.

Complaints Statistics

2018-19: 0 complaints received.
2019-20: 2 complaints received, with both resulting in no further action. They were responded to within GCWA’s Complaints Management Policy timeframe.