Street address: 40-44 Seaworld Drive, Main Beach Qld 4217
Postal address: PO Box 107, Southport Qld 4215
Phone: 07 5539 7350 | Fax: 07 5539 7355 | Email: mail@gcwa.qld.gov.au
I want to talk to someone about...
| I want to talk to someone about… | Officer | Phone number |
| Waterways Vision and Waterways Management Strategy | Hal Morris, CEO – GCWA | 07 5539 7350 |
| Program Management | Daniel Dray | 07 5539 7350 |
| Project related enquiries | Peter Dainter, Tim McKay, Jose Grao or Adrian Barwick | 07 5539 7350 |
| Sand Management Plan | Jessica Bourner | 07 5539 7350 |
| Waterways Access
· Dredging · Public pontoons & other marine infrastructure · Sand Bypass |
John Bendel | 07 5539 7380 |
| Waterways Management | Peter Kleinig | 07 5539 7350 |
| · Anchoring and Mooring Compliance
· Aquatic Events · Doug Jennings Park · Abandoned & Derelict vessels · Aircraft take-off and landing permits |
Ken Gibbs or
Leesa Deen |
07 5539 7379
07 5539 7304 |
| · Navigation Aids
· Signage · Pollution |
Glen Jackson | 07 5539 7383 |
| Marinas | Jason Smith | 07 5539 7301 |
| Private pontoons, jetties & boat ramps | Leesa Deen | 07 5539 7304 |
| Buoy Moorings | Sharon Bottrell | 07 5539 7350 |
| Executive Governance | Troy Byrnes | 07 5539 7376 |
| GCWA Board, CEO matters | Nicole Munro | 07 5539 7316 |
| Communications and Community Engagement | Annabel Kolkka | 07 5539 7378 |
| Business Management | Cyndy Turner | 07 5539 7350 |
| Accounts Payable – General Accounts | Business Services Unit | 07 5539 7350 |
| Accounts Payable – Projects | Janelle Wilson | 07 5539 7350 |
| Accounts Receivable | Ingrid Klok | 07 5539 7350 |
| To report oil pollution, a significant navigational hazard, or a damaged aid to navigation. | Waterways Operations Crew | 07 5539 7373 |
| All other vessel sourced pollution should be referred to Maritime Safety Queensland. |
Compliments, Feedback and Complaints
We’re committed to delivering quality services that are responsive to the needs of staff and the community. Read our Customer Service Standards
If you have a problem, issue or concern about our services, decisions or actions, we’d like to hear about it. Your comments provide us with valuable feedback to allow for continuous customer service improvement.
How to lodge compliments, feedback or complaints:
We offer various channels to lodge compliments, feedback or complaints on our services, decisions or actions.
- Complete and submit a:
- Write to us:
Gold Coast Waterways Authority - Compliments, Feedback or Complaints
PO Box 107 - Southport Qld 4215
- Email our office with details of your compliments, feedback or complaints to mail@gcwa.qld.gov.au
Our Complaints Management Policy has been developed to ensure all complaints are dealt with efficiently, objectively and fairly.