Street address: 40-44 Seaworld Drive, Main Beach Qld 4217
Postal address: PO Box 107, Southport Qld 4215
Phone: 07 5539 7350 | Email:


I want to talk to someone about...
I want to talk to someone about…OfficerPhone number
reporting oil pollution, a significant navigational hazard, or a damaged aid to navigation.Waterways Vision and Waterways Management StrategyWaterways Operations Crew07 5539 7373 or 0407 752884 
a media issueSenior Communications Advisor 0428 903328
a project  Program Delivery team 07 5539 7350
the Sand Management PlanPlanning and Innovation team07 5539 7350

Waterways Access

·         Dredging

·         Public pontoons & other marine infrastructure

·         Sand Bypass

Program Delivery team07 5539 7350
Waterways ManagementWaterways team07 5539 7350

·         Anchoring and Mooring Compliance

·         Aquatic Events

·         Doug Jennings Park

·         Abandoned vessels

·         Aircraft take-off and landing permits

Waterways team 

07 5539 7350

07 5539 7350

·Navigation Aids



Waterways Operations Crew07 5539 7373
MarinasWaterways team 07 5539 7350
Private pontoons, jetties & boat rampsWaterways team07 5539 7350
Buoy MooringsPlanning and Innovation team 07 5539 7350
Executive Governance 07 5539 7350
GCWA Board, CEO matters 07 5539 7350
Community Engagement, Sponsorships & Partnerships Community Engagement Officer 07 5539 7350
Business ManagementBusiness Services team07 5539 7350
Accounts Payable – General AccountsBusiness Services team07 5539 7350
Accounts Payable – ProjectsProgram Delivery team 07 5539 7350
Accounts ReceivableBusiness Services team 07 5539 7350

Compliments, Feedback and Complaints

We’re committed to delivering quality services that are responsive to the needs of staff and the community. Read our Customer Service Standards

If you have a problem, issue or concern about our services, decisions or actions, we’d like to hear about it. Your comments provide us with valuable feedback to allow for continuous customer service improvement.

How to lodge compliments, feedback or complaints:

We offer various channels to lodge compliments, feedback or complaints on our services, decisions or actions.

Our Complaints Management Policy has been developed to ensure all complaints are dealt with efficiently, objectively and fairly.

If your complaint may involve corrupt conduct of the CEO of the Gold Coast Waterways Authority, please refer to our Complaints about the CEO Policy.

Complaints Statistics

2018-19: 0 complaints received.
2019-20: 2 complaints received, with both resulting in no further action. They were responded to within GCWA’s Complaints Management Policy timeframe.