Street address: 40-44 Seaworld Drive, Main Beach Qld 4217
Postal address: PO Box 107, Southport Qld 4215
Phone: 07 5539 7350 | Email: mail@gcwa.qld.gov.au
I want to talk to someone about...
| I want to talk to someone about… | Officer | Phone number |
| reporting oil pollution, a significant navigational hazard, or a damaged aid to navigation.Waterways Vision and Waterways Management Strategy | Waterways Operations Crew | 07 5539 7373 or 0407 752884 |
| a media issue | Senior Communications Advisor | 0428 903328 |
| a project | Program Delivery team | 07 5539 7350 |
| the Sand Management Plan | Planning and Innovation team | 07 5539 7350 |
Waterways Access · Dredging · Public pontoons & other marine infrastructure · Sand Bypass | Program Delivery team | 07 5539 7350 |
| Waterways Management | Waterways team | 07 5539 7350 |
· Anchoring and Mooring Compliance · Aquatic Events · Doug Jennings Park · Abandoned vessels · Aircraft take-off and landing permits | Waterways team | 07 5539 7350 07 5539 7350 |
·Navigation Aids ·Signage ·Pollution | Waterways Operations Crew | 07 5539 7373 |
| Marinas | Waterways team | 07 5539 7350 |
| Private pontoons, jetties & boat ramps | Waterways team | 07 5539 7350 |
| Buoy Moorings | Planning and Innovation team | 07 5539 7350 |
| Executive Governance | 07 5539 7350 | |
| GCWA Board, CEO matters | 07 5539 7350 | |
| Community Engagement, Sponsorships & Partnerships | Community Engagement Officer | 07 5539 7350 |
| Business Management | Business Services team | 07 5539 7350 |
| Accounts Payable – General Accounts | Business Services team | 07 5539 7350 |
| Accounts Payable – Projects | Program Delivery team | 07 5539 7350 |
| Accounts Receivable | Business Services team | 07 5539 7350 |
Compliments, Feedback and Complaints
We’re committed to delivering quality services that are responsive to the needs of staff and the community. Read our Customer Service Standards
If you have a problem, issue or concern about our services, decisions or actions, we’d like to hear about it. Your comments provide us with valuable feedback to allow for continuous customer service improvement.
How to lodge compliments, feedback or complaints:
We offer various channels to lodge compliments, feedback or complaints on our services, decisions or actions.
- Complete and submit a:
- Write to us:
Gold Coast Waterways Authority - Compliments, Feedback or Complaints
PO Box 107 - Southport Qld 4215
- Email our office with details of your compliments, feedback or complaints to mail@gcwa.qld.gov.au
Our Complaints Management Policy has been developed to ensure all complaints are dealt with efficiently, objectively and fairly.
If your complaint may involve corrupt conduct of the CEO of the Gold Coast Waterways Authority, please refer to our Complaints about the CEO Policy.
Complaints Statistics
2018-19: 0 complaints received.
2019-20: 2 complaints received, with both resulting in no further action. They were responded to within GCWA’s Complaints Management Policy timeframe.